Policy

Customer Satisfaction and Product Quality Policy

Dear community,

We would like to inform you that all purchases made before May 9, 2024, are no longer eligible for any refunds or after-sales service. Due to our new legal entity as a company, gift cards and promo codes are also no longer operational.

We understand that this may be disappointing, but this transition is essential to ensure compliance with our new policies and regulations.

We sincerely thank you for your understanding and ongoing support during this period of change. If you have any questions or concerns, please feel free to contact us; we are here to assist you.
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At bego, we are committed to providing exceptional products and ensuring the utmost satisfaction of our customers. Our goal is to deliver high-quality merchandise that meets your expectations. However, we understand that there may be instances where you may not be entirely content with your purchase.

1. Customer Satisfaction Guarantee:

If for any reason you are not completely satisfied with your order, we encourage you to reach out to us. Your satisfaction is our priority, and we are dedicated to resolving any concerns or issues you may have promptly and effectively. Whether it's a question, a suggestion, or an issue with your product, please do not hesitate to contact us.

2. Returns and Assistance:

In the event that you are dissatisfied with your order, we offer a hassle-free returns process. Simply write to us detailing your concern or reason for return, and we will guide you through the return process to ensure a smooth experience. Our customer service team is readily available to assist you with any queries or assistance you may require.

3. Product Quality Assurance:

We take pride in the quality of our products and strive to ensure that each item meets our stringent quality standards. However, if you encounter any issues such as premature breakage or manufacturing defects with your shoes, please inform us immediately. We stand behind the quality of our merchandise, and we will do our utmost to address the situation promptly.

4. Resolution and Assistance Process:

Upon receipt of your communication regarding any dissatisfaction or product issues, our customer service team will initiate a thorough investigation and work diligently to find a satisfactory resolution. This may include providing a replacement, issuing a refund, or offering alternative solutions based on the nature of the issue and your preferences.

5. Continuous Improvement:

Your feedback is invaluable to us as it helps us to continually improve our products and services. We welcome your suggestions, comments, and insights, as they enable us to enhance the overall customer experience and ensure that we consistently meet your needs and expectations.

At bego, we are committed to fostering long-lasting relationships with our customers built on trust, transparency, and exceptional service. Your satisfaction is our top priority, and we thank you for choosing us for your footwear needs.

If you have any further questions or require assistance, please do not hesitate to contact us at
service@begoveganlabel.com

Thank you

Thank you so much for trusting us and helping us take a step towards a healthier planet.

A better choice for a better life.

Still have questions?

Do not hesitate to contact us!

Contact
Fondatrice de Bego portant les sandales vegan Drey