Dear community,

We would like to inform you that all purchases made before May 9, 2024, are no longer eligible for any refunds or after-sales service. Due to our new legal entity as a company, gift cards and promo codes are also no longer operational.

We understand that this may be disappointing, but this transition is essential to ensure compliance with our new policies and regulations.

We sincerely thank you for your understanding and ongoing support during this period of change. If you have any questions or concerns, please feel free to contact us; we are here to assist you.
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At bego, we are committed to providing exceptional products and ensuring the utmost satisfaction of our customers. Our goal is to deliver high-quality merchandise that meets your expectations. However, we understand that there may be instances where you may not be entirely content with your purchase.

1. Customer Satisfaction Guarantee:

If for any reason you are not completely satisfied with your order, we encourage you to reach out to us. Your satisfaction is our priority, and we are dedicated to resolving any concerns or issues you may have promptly and effectively. Whether it's a question, a suggestion, or an issue with your product, please do not hesitate to contact us.

2. Returns and Assistance:

In the event that you are dissatisfied with your order, we offer a hassle-free returns process. Simply write to us detailing your concern or reason for return, and we will guide you through the return process to ensure a smooth experience. Our customer service team is readily available to assist you with any queries or assistance you may require. Please note that a return fee of $15 USD will be charged to cover a part of our shipping fees and credit card fees.

3. Product Quality Assurance:

We take pride in the quality of our products and strive to ensure that each item meets our stringent quality standards. Please note that the warranty for defective products is for 30 days from the date of purchase and applies only in cases of manufacturing defects. This warranty does not cover damages caused by improper or abusive use of the products. Therefore, if the shoes break due to misuse, such as inappropriate wearing conditions or mishandling, the warranty may not apply. We encourage you to use our products according to the provided instructions to ensure optimal durability and a satisfactory experience. If you have any questions regarding the proper use of our products or about the warranty, feel free to contact us for further clarification.

4. Resolution and Assistance Process:

Upon receipt of your communication regarding any dissatisfaction or product issues, our customer service team will initiate a thorough investigation and work diligently to find a satisfactory resolution. This may include providing a replacement, issuing a refund, or offering alternative solutions based on the nature of the issue and your preferences.

5. Continuous Improvement:

Your feedback is invaluable to us as it helps us to continually improve our products and services. We welcome your suggestions, comments, and insights, as they enable us to enhance the overall customer experience and ensure that we consistently meet your needs and expectations.

At bego, we are committed to fostering long-lasting relationships with our customers built on trust, transparency, and exceptional service. Your satisfaction is our top priority, and we thank you for choosing us for your footwear needs.

If you have any further questions or require assistance, please do not hesitate to contact us at
service@begoveganlabel.com